Shipping policy

Introduction

Thank you for choosing JOMPER! We understand that you are eager to receive your (fun)ctional jumpsuit, and we are committed to ensuring a smooth shipping experience for you. Below you'll find all the details regarding our shipping policy.

Domestic Shipping (United States)

Shipping Carriers

We use reputable shipping carriers to ensure your order reaches you in perfect condition and within the stipulated time frame. These include:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx (Federal Express)

Shipping Times

  • Standard Shipping: Please allow 7-12 business days for your order to arrive. This time frame includes the time it takes to process, pack, and get your order out of our facility, plus the time taken for it to arrive at your specified delivery location.

Tracking Information

Once your order is processed and a shipping label is created, you will receive an email with a tracking number that you can use to keep tabs on your package until it reaches you.

Shipping Costs

Shipping fees will be calculated during checkout based on the weight of your order and your shipping location. Free standard shipping may be offered during special promotions, so keep an eye out for those opportunities!

PO Boxes and APO/FPO Addresses

We do not ship to PO Boxes and APO/FPO addresses.

Additional Information

Delivery Delays

While we strive to ensure on-time delivery, shipping times are estimates and not guaranteed. Delays may occur due to weather conditions, customs, or other unforeseen circumstances that are beyond our control.

Address Changes

If you've made an error in your shipping details, please contact us immediately. While we can't guarantee the change of address after an order has been placed, we'll do our best to accommodate your request.

Unclaimed Packages

Orders that are returned to us as 'unclaimed' will be refunded minus the shipping cost. If you still wish to receive the product, you will need to place a new order.

Contact Us

If you have any questions or concerns regarding our shipping policy or your specific order, please feel free to reach out to us at brit@jomper.co. Our customer support team is here to assist you.

Thank you for choosing to live the #JOMPERLIFE!

Best Regards,
The JOMPER Team